Privacy Policy
How we collect, use, and protect your information.
Last updated: June 12, 2026
This Privacy Policy describes how Nā Pali Coast Hanalei Tours ("we," "us," or "our") collects, uses, and shares information when you visit our website, contact us, or book a tour. By using our website or services, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of information:
- Information you provide directly, such as your name, email address, phone number, and booking details when you contact us or reserve a tour.
- Payment information processed through our third-party booking and payment providers.
- Information collected automatically, such as your IP address, browser type, device information, and pages visited, through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Process and manage your bookings and reservations.
- Respond to your inquiries and provide customer support.
- Send you booking confirmations, updates, and important service notices.
- Improve our website, services, and customer experience.
- Comply with legal obligations and protect our rights.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our site. You can control or disable cookies through your browser settings, although some features of the site may not function properly as a result.
How We Share Information
We do not sell your personal information. We may share your information with trusted third-party service providers who help us operate our business, such as booking platforms, payment processors, and analytics providers. We may also disclose information when required by law or to protect our rights and the safety of others.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting requirements.
Your Rights
Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain processing. To exercise these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at napalitours@gmail.com, by phone at +1 (808) 826-6114, or by mail at 4997 Weke Rd, Hanalei, HI 96714.