Question 1

Where do we check in for the tour?

Accepted Answer

Check-in is at the Hanalei Pier for East side tours and Port Allen Small Boat Harbor for West side tours. Exact instructions are provided in your confirmation email.

Question 2

What should I bring on the tour?

Accepted Answer

Bring sunscreen (reef-safe preferred), a light jacket, water, snacks, a camera, and comfortable clothes you do not mind getting wet. Towels are recommended.

Question 3

What is your cancellation policy?

Accepted Answer

We require 48-hour advance notice for cancellations for a full refund. Cancellations within 48 hours are non-refundable. We may cancel tours due to unsafe weather conditions and will provide a full refund or reschedule.

Question 4

Is the tour suitable for children and seniors?

Accepted Answer

Yes, most tours welcome guests of all ages. Children must be at least 4 years old. We recommend calling us to discuss the best tour for your group.

Question 5

What happens if the weather is bad?

Accepted Answer

Safety is our top priority. If conditions are unsafe, we will cancel the tour and offer a full refund or the option to reschedule.

Question 6

How long is the tour?

Accepted Answer

Tour lengths vary: Snorkel adventures are approximately 4 hours, sightseeing tours are 2-3 hours, and sunset tours are about 2 hours. Check the specific tour page for exact duration.

Question 7

Do I need to know how to swim to snorkel?

Accepted Answer

Basic swimming ability is recommended for snorkel tours. Life vests are provided. You do not have to snorkel — you can stay on the boat and enjoy the scenery.

Question 8

Can I book a private charter?

Accepted Answer

Yes! We offer private charters for groups, weddings, engagements, and corporate events. Visit our Private Charters page or call us at (808) 826-6114 for details.

Question 9

Is gratuity included?

Accepted Answer

Gratuity is not included in the tour price. Tips for your crew are greatly appreciated and entirely at your discretion.

Question 10

Will we enter sea caves?

Accepted Answer

Sea cave exploration depends on ocean conditions on the day of your tour. When conditions are safe, your captain will bring you into sea caves for an incredible up-close experience.

Frequently Asked Questions