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Tour Conditions & Policies

Na Pali Tour Disclosures

Tours are active ocean adventures, where conditions can vary and may turn rough at times; this activity may not be suitable for everyone.  Passengers ride an open motorized catamaran with NO bathroom.  Anyone pregnant, with bad backs, neck or joint problems, heart issues, recent surgeries, children under age 4, or 300 lbs+ are not permitted.

Na Pali Tour Terms & Conditions

  • Na Pali Coast Hanalei Inc. reserves the right to deny service for safety reasons and/or a pre-existing health concern that may be aggravated by this activity.
  • Tours depart rain or shine at the sole discretion of the captain. Weather forecasts can be generalized to include other coastal areas not specific to the Na Pali coast. Weather clearance issued by the captain prior to check in.
  • Tours are barefoot excursions and passengers should come dressed in beach or swimwear and prepared to be exposed to the elements.
  • Tour route and snorkel destination are subject to change based on daily weather and sea conditions. The captain determines if safe to swim/snorkel or enter sea caves on each tour.
  • All passengers are required to climb a vertical dive ladder in shallow water, sometimes waist deep and in small surf.  Hanalei Bay is a natural port without loading docks.
  • Passengers must bring maintenance or emergency medication on tour and inform a crew member of any physical limitations or needs for assistance.
  • Anyone prone to motion sickness should take extra precaution.  We recommend taking a sea sickness preventative well in advance of check in time.
  • Non-swimmers are not permitted to swim or snorkel.  Snorkel spots are in deeper waters.
  • Smoking is prohibited on tour.

COVID-19 Precautionary Measures

    • Passengers are welcome to provide their own snorkel gear if preferred.
    • Passengers are advised to wear face coverings when indoors.
    • Frequent hand washing is recommended. Hand sanitizer will be available.

Updated: March 2022

Cancellation & Rescheduling Policy

Na Pali Coast Hanalei Tours reserves the right to refuse service due to safety and/or health conditions.

All tour routes and snorkel destinations are subject to change based on daily ocean/weather conditions.  Snorkeling and sea cave entry cannot be guaranteed for safety reasons.

No refunds for reasons including but not limited to no shows and late cancellations, rainy conditions, motion sickness, an altered tour route or water activity.  Advance notice required for rescheduling and cancellations are as follows:

  • 1-4 passengers = 48 hours prior to check-in time
  • 5-9 passengers = 72 hours prior to check-in time
  • 10 or more passengers = 96 hours prior to check-in time

Private charters require a 7 day advance notice to cancel with full refund. If a tour is cancelled by the captain, we will gladly offer an alternate date to rebook or honor a full refund.
Updated: March 2022